Chapter 2: Mastering Team and Interpersonal Communication

1) Highlight the advantages and disadvantages of working in teams.

Advantages:

• More information
• Diversity of views
• Support for solutions
• Improved for performance

Disadvantages:

• Time Issues
• Groupthink
• Hidden agendas
• High costs

2) Identify eight guidelines for successful collaborative writing

• Select Collaborators
• Agree on Goals
• Take Time to Bond
• Clarify Responsibilities
• Clarify Processes
• Avoid Group Writing
• Ensure Compatibility
• Check Progress Ofen

3) Explain how meeting technologies can help participants communicate more successfully and describe the emerging role of social networing technologies in business communication.

Writing technologies:

• Content management systems
• Wiki sites
• Groupware
• Shared workspaces

Resoling team conflict:

• Proaction
• Communication
• Openness
• Research
• Flexibility
• Fair Play
• Alliance

Newworking technologies

• Social networks
• Virtual communities

Productive meeting

• Preparation
• Efficiency
• Technology

Meeting technologies:

• Virtual teams
• Virtual meetings
• Teleconferences
• Videoconferences
• Web-based systems

4) Describe the listening process and explain how good listeners overcome barriers at each stage of the process

The listening Process:

• Receiving
• Decoding
• Remembering
• Evaluating
• Responding

Barriers to listening:

• Interruptions
• Selective listening
• Selective Perception
• Language or Experience
• Memory Problems

5) Clarify the importance of nonverbal communication and briefly describe six categories of nonverbal expression.

• Facial expressions
• Gesture and posture
• Vocal characteristics
• Personal appearance
• Touching behavior
• Time and space

6) Discuss the importance of business etiquette.

• Workplace
• Social settings
• Online

Interesting Links:

http://books.google.com/books?id=v_fiV9666W8C&printsec=frontcover&dq=business+etiquette&source=bl&ots=crk6MtMDh-&sig=Dfn5jDfriCyb91gKbwYQlQ8S7EQ&hl=en&ei=702ZS8b5CIOXtgf1tYWxCQ&sa=X&oi=book_result&ct=result&resnum=3&ved=0CBgQ6AEwAg#v=onepage&q=&f=false

From this web, we can learn 101 ways of business etiquette.

Chapter 1: Achieving Success Through Effective Business Communication

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1. Explain how the Business Communication 2.0 concept is transforming the practice of business communication.

• Traditional Model: Broadcasting and Publishing
• Social Model: Interaction and Conversation
• Hybrid Model: Social model and traditional model

2. Describe the five characteristics of effective business communication

• Provide practical information
• Give facts rather than vague impressions
• Present information in a concise, efficient manner
• Clarify expectations and responsibilities
• Offer compelling, persuasive arguments and recommendations

3. Describe six strategies for communicating more effectively on the job

• Connect with audiences
• minimizing distractions
• adopting and audience-centered approach
• improving basic communication skills
• using constructive feedback
• being sensitive to business etiquette

4. Explain what must occur for an audience to successfully receive, decode, and respond to messages

Receiving message:

• Consider audience expectations
• Ensure ease of use
• Emphasize familiarity
• Practice empathy
• Design for compatibility

Decoding message:

• Culture issues
• Individual beliefs and biases
• Language differences
• Thinking Styles

Responding to messgae:

• Memory
• Ability
• Motivation

5. Explain four strategies for successfully using communication technology

• Maintaining Perspective
• Avoiding information overload
• Using technology productively
• Reconnecting with people

6. Discuss the importance of ethics in business communication and differentiate between etical dilemmas and ethical lapses

Ethical communication:

• True in every sense
• Include relevant information
• No deceptive in any way

Legal and Ethical Behavior:

• Promotions
• Contracts
• Employment
• Intellectual property
• Financial reporting
• Dafamation
  

Interesting web:

Interpersonal Communication Law & Legal Definition

http://definitions.uslegal.com/i/interpersonal-communication/

From this web, we can learn interpersonal communication law and style.

Preface-Business Communication Today

Dear friends:

I am so happy to share business communication knowledge and views with you because effective communication is essential to success for both organizations and individuals.

Here are special features that help you success in business communication course and on the job:

• Prologue: Building a Career with Your Communication Skills.
• Handbook.
• mybcommlab.com
• Real-Time Updates. http://real-timeupdates.com/bct
• Companion Website. www.pearsonglobaleditions.com/bovee

In addition, I would like to thank my prof. Andrew Grinbaum (Prof@Grinbaum.com), who provided the opportunity to practice business communication skills.

Sincerely,

Minhong Huang